Frequently Asked Questions
Everything you need to know about Lola's gourmet treats.
How do you ensure the freshness of your products during shipping?
All Lola's orders are packed in temperature-controlled, insulated packaging with cold packs to ensure your food arrives as fresh as it left our kitchen.
What is your return policy for perishable items?
Due to the nature of our food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, we offer a variety of gluten-free, vegan, and nut-free options. You can filter our collection by 'Dietary Needs' to find the perfect fit for your lifestyle.
Where do you ship your products?
Currently, we ship across the continental United States. We use expedited shipping methods to ensure that transit times do not exceed 48 hours for perishable goods.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive a confirmation email containing a tracking number so you can monitor its journey to your doorstep.
Are your ingredients locally sourced?
At Lola's, we prioritize quality. We source over 80% of our ingredients from local organic farms to support our community and ensure peak flavor.